{
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    "date": "2025-04-29T06:58:51",
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    "link": "https:\/\/fonit.bg\/en\/help\/",
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    "content": {
        "rendered": "<section class=\"section\" id=\"section_1377120629\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-794351636\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-794351636 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1895746976\">\n\n\t<div id=\"col-1975238295\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1742313661\" class=\"text\">\n\t\t\n<h1>Help &#038; Customer Support at Fonit<\/h1>\n\t\t\n<style>\n#text-1742313661 {\n  font-size: 1.6rem;\n  text-align: center;\n}\n@media (min-width:550px) {\n  #text-1742313661 {\n    font-size: 1.3rem;\n  }\n}\n@media (min-width:850px) {\n  #text-1742313661 {\n    font-size: 1.1rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1023686329\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-1861736834\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1861736834-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1861736834-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1861736834-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1861736834-label\">\n\t\t\t\n<p>You can return any product within 14 days of receiving your order. Items must be in the same condition as delivered, including all accessories and packaging. For details, please visit our Return &amp; Refund Policy.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1801105304\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1801105304-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-1801105304-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1801105304-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1801105304-label\">\n\t\t\t\n<p>At this time, we ship only within Bulgaria. We will expand to other EU countries in the short future.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3165392054\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3165392054-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-change-or-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3165392054-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I change or cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3165392054-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3165392054-label\">\n\t\t\t\n<p>If your order hasn\u2019t been shipped yet, please contact us as soon as possible to cancel or add to your order.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2096560415\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2096560415-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-contact-customer-support?\" aria-expanded=\"false\" aria-controls=\"accordion-2096560415-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact customer support?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2096560415-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2096560415-label\">\n\t\t\t\n<p>You can reach us by email at support@fonit.eu or through the Contact Us form on our website. We respond Monday\u2013Friday, 9:00\u201317:00.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1324996455\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1324996455-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-discounts-or-promos?\" aria-expanded=\"false\" aria-controls=\"accordion-1324996455-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer discounts or promos?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1324996455-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1324996455-label\">\n\t\t\t\n<p>Yes! We run promotions throughout the year and sometimes share exclusive discount codes. Subscribe to our newsletter or follow us on social media to stay updated.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4213103531\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4213103531-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-if-i-receive-a-damaged-or-wrong-item?\" aria-expanded=\"false\" aria-controls=\"accordion-4213103531-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What if I receive a damaged or wrong item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4213103531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4213103531-label\">\n\t\t\t\n<p>Please email us immediately with photos and your order number. Please send the item back to us and we\u2019ll immediately arrange a replacement for you.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1023686329 > .col-inner {\n  margin: -20px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1023686329 > .col-inner {\n    margin: 0px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1287645125\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-864274007\" class=\"accordion-item\">\n\t\t<a id=\"accordion-864274007-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-864274007-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-864274007-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-864274007-label\">\n\t\t\t\n<p>Once your order ships, you\u2019ll receive an email with a tracking number and a link to track it via Speedy or Econt. You can also check the tracking status directly on the courier\u2019s website.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-712276863\" class=\"accordion-item\">\n\t\t<a id=\"accordion-712276863-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-712276863-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-712276863-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-712276863-label\">\n\t\t\t\n<p>We accept credit\/debit cards and cash on delivery (COD) via Speedy or Econt. All payments are processed securely throughout the site using our SSL Encrypted during checkout.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2359442853\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2359442853-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-gift-cards?\" aria-expanded=\"false\" aria-controls=\"accordion-2359442853-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer gift cards?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2359442853-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2359442853-label\">\n\t\t\t\n<p>Not yet\u2014but we\u2019re working on adding digital gift cards soon.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-394525182\" class=\"accordion-item\">\n\t\t<a id=\"accordion-394525182-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-know-which-product-version-to-buy?\" aria-expanded=\"false\" aria-controls=\"accordion-394525182-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I know which product version to buy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-394525182-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-394525182-label\">\n\t\t\t\n<p>Each product page includes key specifications and condition info. If you\u2019re unsure, read our condition info or feel free to contact us\u2014we\u2019ll help you choose the right device for your needs.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2636697756\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2636697756-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-all-products-in-stock?\" aria-expanded=\"false\" aria-controls=\"accordion-2636697756-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are all products in stock?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2636697756-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2636697756-label\">\n\t\t\t\n<p>We strive to keep all of our products in stock. However, due to high demand, certain items may occasionally go out of stock. If this happens, you will be notified immediately after placing your order, and we will provide an estimated restock date.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1377120629 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"text-1112620667\" class=\"text\">\n\t\t\n<h2>Still need help?<\/h2>\n<p><span style=\"font-size: 100%;\">Our team is here to support you. Reach out to support@fonit.eu and we\u2019ll respond promptly.<\/span><br \/>\n\t\t\n<style>\n#text-1112620667 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<section class=\"section\" id=\"section_113127249\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1925072547\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1925072547 {\n  padding-top: 0px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-equal\"  id=\"row-849386217\">\n\n\t<div id=\"col-1642375152\" class=\"col pd-0 medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(0, 86, 178);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"text-751473252\" class=\"text\">\n\t\t\n<h3>Delivery Status<\/h3>\n<p>Track your order anytime from the &#8220;My Orders&#8221; section in your account. You&#8217;ll receive delivery updates and a tracking link via email or SMS.<br \/>\n\t\t\n<style>\n#text-751473252 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/en\/my-account\/orders\/\" class=\"button primary lowercase\" >\n\t\t<span>Check delivery status<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1642375152 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 20px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-803064165\" class=\"col pd-0 medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(0, 86, 178);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"text-1438704043\" class=\"text\">\n\t\t\n<h3>Do you need help with an order?<\/h3>\n<p>If you\u2019re facing an issue with your order, we&#8217;re here to help. You can reach out to the refurbisher directly through your customer account.<br \/>\n\t\t\n<style>\n#text-1438704043 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/en\/my-account\/\" class=\"button primary lowercase\" >\n\t\t<span>Go to account<\/span>\n\t<\/a>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-803064165 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px 20px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-436063502\" class=\"col pd-0 medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(0, 86, 178);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"text-2904136872\" class=\"text\">\n\t\t\n<h3>Support &amp; service<\/h3>\n<p>We are happy to assist in case of any issues, problems or to take your feedback. 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