Help & Customer Support at Fonit

You can return any product within 14 days of receiving your order. Items must be in the same condition as delivered, including all accessories and packaging. For details, please visit our Return & Refund Policy.

At this time, we ship only within Bulgaria. We will expand to other EU countries in the short future.

If your order hasn’t been shipped yet, please contact us as soon as possible to cancel or add to your order.

You can reach us by email at [email protected] or through the Contact Us form on our website. We respond Monday–Friday, 9:00–17:00.

Yes! We run promotions throughout the year and sometimes share exclusive discount codes. Subscribe to our newsletter or follow us on social media to stay updated.

Please email us immediately with photos and your order number. Please send the item back to us and we’ll immediately arrange a replacement for you.

Once your order ships, you’ll receive an email with a tracking number and a link to track it via Speedy or Econt. You can also check the tracking status directly on the courier’s website.

We accept credit/debit cards and cash on delivery (COD) via Speedy or Econt. All payments are processed securely throughout the site using our SSL Encrypted during checkout.

Not yet—but we’re working on adding digital gift cards soon.

Each product page includes key specifications and condition info. If you’re unsure, read our condition info or feel free to contact us—we’ll help you choose the right device for your needs.

We strive to keep all of our products in stock. However, due to high demand, certain items may occasionally go out of stock. If this happens, you will be notified immediately after placing your order, and we will provide an estimated restock date.