Refund and Returns Policy

Effective Date: May 2, 2025

This Return and Refund Policy applies to all purchases made through the online store at www.fonit.eu (“the Platform”), operated by Fonit EU (“Fonit”, “we”, “our”, or “us”), a company registered in Bulgaria.

By placing an order with us, you agree to the terms of this Return and Refund Policy.

1. Right of Withdrawal (Returns)

1.1. In accordance with Bulgarian and EU consumer protection laws, you have the right to withdraw from a purchase within 14 calendar days from the date you or a third party designated by you (excluding the courier) has received the product.

1.2. To initiate a return, you must contact us via email at [email protected] and request a return authorization. Returns sent without prior contact may not be accepted.

1.3. The returned item must meet the following conditions:

• Be in the same condition as delivered (factory reset, no physical damage, no missing parts);
• Contain all original components, including packaging, if available;
• Accessories (chargers, cables, etc.) must not be returned separately unless faulty.

1.4. Returns must be shipped at your own expense to the return address provided by Fonit. We do not cover return shipping costs.

2. Non-Returnable Items

2.1. We do not accept returns for the following items or under the following circumstances:

• Accessories sent separately, unless confirmed as defective upon receipt;
• Products that have been damaged after delivery, including but not limited to: cracked screens, bent frames, water damage, or impact damage;
• Products returned with missing components, packaging, documentation, or accessories that were included at the time of delivery;
• Products that are not factory reset or remain linked to cloud-based accounts (e.g., iCloud, Google Account, Samsung ID), which prevent reactivation or resale;
• Products that have been modified, rooted, jailbroken, or altered in any way from their original state;
• Products showing signs of unauthorized repair or tampering;
• Products with serial numbers, IMEI, or other identifying labels removed or altered;
• Products that exhibit excessive wear and tear inconsistent with the stated condition at the time of sale;
• Accessories sent separately, unless they are defective;
• Products showing signs of misuse, damage, or tampering;
• Products not properly factory reset or still linked to user accounts (e.g., iCloud, Google).

3. Refund Process

3.1. Once we receive the returned item, we will inspect it within 7 business days.

3.2. If the returned product meets the return conditions, a refund will be issued to your original payment method within 14 business days from the date of inspection.

3.3. Refunds may be reduced or declined if the product is returned with:

• Cosmetic or technical damage;
• Missing parts or packaging;
• Locked accounts or unreset software.

3.4. Fonit is not responsible for delays caused by incorrect banking information or third-party financial institutions.

4. Faulty or Incorrect Products

4.1. If you receive a product that is faulty (i.e., defective hardware or software not caused by misuse) or incorrect (i.e., not matching the product ordered), you must notify us within 48 hours of delivery by emailing [email protected].

4.2. Please include in your message:

• A clear description of the issue;
• Order number;
• Photos or video evidence of the problem (if applicable);
• IMEI or serial number of the device.

4.3. Upon receiving your claim, we will verify the issue and provide instructions for return, replacement, or refund.

4.4. If the issue is confirmed to be a manufacturing fault or logistical error on our part:

• Fonit will cover the cost of return shipping;
• You will be offered a full refund, replacement, or repair, depending on availability and your preference.

4.5. If the returned item is found to have no fault or does not match your claim, the item will be returned to you at your own expense, and no refund or replacement will be issued.

4.6. Fonit reserves the right to inspect and test returned products before processing any refund or replacement related to defect claims.

4.7. This policy applies only to defects or errors present at the time of delivery. Issues caused by misuse, mishandling, accidental damage, unauthorized repairs, or failure to follow the instructions provided are not covered.

5. Contact Us

For return requests or any questions related to this policy, please email: [email protected]

We reserve the right to amend this Return and Refund Policy at any time. Updates will be published on www.fonit.eu.

Governing law: Republic of Bulgaria.

6. Order Cancellations

6.1. You may cancel your order free of charge before it is processed for shipping. To request cancellation, please contact us immediately at [email protected] with your order number.

6.2. Once an order has been handed over to the courier, it can no longer be canceled. In this case, you may still exercise your right of withdrawal within 14 calendar days after delivery.

6.3. If a prepaid order is successfully canceled before shipping, the refund will be issued to your original payment method within 7 business days.

6.4. Fonit reserves the right to cancel orders at its own discretion in cases of stock errors, suspected fraud, or payment issues.